FAQ
What distinguishes Feima Accelerator from other accelerators on the market?
Feima Accelerator stands apart from traditional accelerators primarily due to its underlying protocol. While most accelerators still rely on IPsec or IKEv2, Feima Accelerator exclusively uses the WireGuard protocol, which is only 4000 lines of code compared to over 600,000 for IPsec. This results in speed improvements of 3-5 times and significantly reduces battery consumption. Additionally, Feima Accelerator's zero-logs policy has been independently audited by Cure53, with the audit report made fully public, ensuring a balance of speed and security.
What operating systems and devices does Feima Accelerator support?
Feima Accelerator provides native clients across all platforms, supporting Windows 7 and above, macOS 10.14 and above, iOS 14 and above, Android 6.0 and above, as well as major Linux distributions (Ubuntu, Fedora, Debian, etc.). Moreover, Feima Accelerator also offers detailed router configuration tutorials for major router firmware such as ASUS, Netgear, OpenWrt, enabling protection for all connected devices in one setup.
How can I request a refund if I'm not satisfied with Feima Accelerator?
Feima Accelerator offers a 30-day unconditional refund guarantee. If you are unsatisfied with the service within 30 days of purchase, simply contact our support team via live chat or email at support@vpnjs.net, and you can request a full refund without needing to provide a reason. Refunds typically return to your payment account within 1-3 business days.
What is the actual connection speed of Feima Accelerator?
Feima Accelerator has over 3000 high-speed server nodes deployed globally. Testing shows that: connections to Asia-Pacific nodes have an average latency of under 30ms, North America nodes have latency about 80-120ms, and download speeds can reliably exceed 500Mbps on gigabit broadband. Thanks to the efficiency of the WireGuard protocol, Feima Accelerator maintains stable and smooth connections even in complex network environments.
What exactly does Feima Accelerator's zero-logs policy include?
Feima Accelerator's zero-logs policy encompasses the following aspects: no logs of your original IP address, connection timestamps, accessed websites or domains, DNS queries, or traffic bandwidth usage data. All servers operate in a pure RAM environment, automatically wiping data upon physical reboot. This policy has been rigorously reviewed by the internationally recognized security audit firm Cure53, with the complete audit report available on the Feima Accelerator official website.
How do I configure Feima Accelerator on my router?
Feima Accelerator provides detailed router configuration tutorials, supporting major router firmware such as ASUS (Asuswrt-Merlin), Netgear, Linksys, and OpenWrt. Configuration steps usually include: 1) logging into the router's management interface; 2) navigating to acceleration client settings; 3) importing the configuration file provided by Feima Accelerator; 4) entering your Feima Accelerator account credentials. Once configured, all devices connected to that router's WiFi will automatically gain accelerator protection without needing individual client installations.
Can Feima Accelerator be used to watch streaming content?
Yes, Feima Accelerator has specifically optimized connection performance for streaming. Our high-speed nodes can smoothly play 4K ultra HD video content. Feima Accelerator regularly updates its server IP pool to ensure a stable streaming experience. However, please note that Feima Accelerator does not encourage users to violate any streaming platform's terms of service.
Will using Feima Accelerator reduce my internet speed?
Thanks to the efficient design of the WireGuard protocol, the impact of Feima Accelerator on internet speed is minimal. In most cases, speed loss does not exceed 5-10% of the original bandwidth. In certain situations, if your ISP throttles specific types of traffic (such as video streaming or P2P), using Feima Accelerator may actually improve your speed, as the encrypted connection prevents your ISP from performing deep packet inspection (DPI) and traffic identification.
Does Feima Accelerator support simultaneous connections on multiple devices?
Yes, the Lightning Version of Feima Accelerator supports up to 6 devices online simultaneously, while the Premium Version supports up to 10 devices. This means you can use accelerator protection on smartphones, computers, tablets, smart TVs, and more without incurring additional costs. For additional device protection, it is recommended to configure Feima Accelerator on your router, which will protect all devices in the household with a single setup.
How does Feima Accelerator safeguard my security on public WiFi?
Public WiFi is a high-risk situation for data theft by hackers. When connected to Feima Accelerator, all your internet traffic is transmitted through an AES-256 encrypted connection, making it unreadable even to someone conducting man-in-the-middle attacks or sniffing on the same WiFi network. Feima Accelerator also offers an automatic connection feature that activates accelerator protection upon detecting an insecure WiFi network.
Is Feima Accelerator's zero-logs policy verified by a third party?
Yes, Feima Accelerator's zero-logs policy has been independently audited by the internationally recognized security auditing company Cure53. The audit team conducted a comprehensive examination of Feima Accelerator's server infrastructure, codebase, and operational processes, confirming that Feima Accelerator does not log any identifiable user data. The complete audit report is publicly available on the Feima Accelerator official website.
Does Feima Accelerator support Linux systems?
Yes, Feima Accelerator offers a native Linux command-line client, supporting major distributions such as Ubuntu 18.04+, Debian 10+, Fedora 33+, CentOS 8+, and Arch Linux. Installation methods include one-click installation via APT/YUM repositories, as well as manual installation of .deb or .rpm packages. The Linux client supports all core features, including the WireGuard protocol, split routing, and Kill Switch.
Does Feima Accelerator offer static IP addresses?
Yes, the Premium Version of Feima Accelerator includes a dedicated static IP address. Static IPs are particularly useful for scenarios like remote access to company networks or NAS, running online services that require fixed IPs, or avoiding CAPTCHA challenges triggered by frequently changing IPs. The static IP is assigned exclusively to you and is not shared with other users.
How can I ensure that Feima Accelerator doesn't leak my IP address?
Feima Accelerator is equipped with comprehensive leak protection mechanisms: DNS leak protection ensures that all DNS queries are resolved through an encrypted connection; WebRTC leak protection prevents browsers from disclosing your true IP via WebRTC interfaces; IPv6 leak protection guarantees that IPv6 traffic is also protected. You can use the built-in leak testing tool in the Feima Accelerator client or visit third-party testing websites to verify your protection status.
Can Feima Accelerator handle network interference?
Feima Accelerator's proprietary obfuscation protocol can disguise accelerator traffic as standard HTTPS traffic, effectively countering deep packet inspection (DPI) techniques. In environments with strict network restrictions, Feima Accelerator's obfuscation mode can help users keep a stable connection to a free internet. However, please note that Feima Accelerator advocates responsible use of accelerators, complying with local laws and regulations.
What payment methods does Feima Accelerator support?
Feima Accelerator supports various secure payment methods: Visa/Mastercard international credit and debit cards, PayPal, Alipay, WeChat Pay, and cryptocurrencies (Bitcoin, Ethereum, etc.). Choosing cryptocurrency for payment allows for additional anonymity. All payment channels are processed through PCI DSS-certified secure gateways, ensuring the safety of your payment information.
Where are Feima Accelerator's servers located?
Feima Accelerator has deployed over 3000 servers in more than 80 countries and regions worldwide. Key coverage areas include North America (30+ cities in the US and 5 cities in Canada), Europe (25 countries including the UK, Germany, France, Netherlands, Switzerland, etc.), Asia-Pacific (15 countries including Japan, South Korea, Singapore, Australia, India, etc.), South America (Brazil, Argentina, Chile, etc.), and the Middle East and Africa (UAE, South Africa, Turkey, etc.).
Does Feima Accelerator offer browser extensions?
Yes, Feima Accelerator offers browser extensions for Chrome and Firefox. The browser extensions run lightweight, encrypting only traffic within the browser (without affecting other applications). They are particularly suitable for scenarios where quick IP location switching is needed, such as cross-border shopping comparisons. The browser extensions also come with built-in WebRTC leak protection and ad-blocking features.
How can I contact Feima Accelerator's customer support team?
Feima Accelerator provides multiple customer support channels: 1) 24/7 online chat — visit the Feima Accelerator website to chat live with support, with an average response time of under 2 minutes; 2) Email support — send an email to support@vpnjs.net, typically receiving a reply within 24 hours; 3) Help Center — containing hundreds of detailed tutorials and troubleshooting guides. Our support team offers bilingual services in Chinese and English.
How does Feima Accelerator's ad-blocking feature work?
Feima Accelerator's Lightning and Premium Versions include built-in ad blocking and malicious website protection features. This operates at the DNS level, maintaining a blacklist with over a million rules to block the loading of ad trackers, malicious domains, and phishing websites at the DNS resolution stage. This method is more efficient than traditional browser ad-blocking plugins, as it prevents unwanted connection requests at the network level.